Are students and teachers choosing people over programs in today’s tech-driven classrooms?

A new study from Tyton Partners, featured in Inside Higher Ed by Ashley Mowreader, reveals a surprising trend: even with the growing use of generative AI tools in colleges and universities, both students and faculty still deeply value real human interaction.

The study surveyed more than 3,300 people from over 900 U.S. institutions—and the results show that technology isn’t replacing human support; instead, it’s being used alongside it.

Key Takeaways from the Research

 Faculty are using AI for behind-the-scenes tasks like organizing content or handling admin work. But when it comes to teaching and engaging students, they still prefer in-person interaction.

• Students often turn to AI for help with writing or structuring assignments. But for things like understanding tough concepts, getting personal guidance, or emotional support, they prefer talking to a real person.
• Human-centered services—like tutoring, advising, and counseling—are becoming even more popular. Students want someone who understands what they’re going through.
• Peer support programs and staff-led initiatives are also gaining momentum, filling the gaps that technology alone can’t cover.

It’s Not About Choosing One or the Other

The research shows that this isn’t a battle between tech and people—it’s about knowing when to use each.

• For quick answers or organizing thoughts? AI can help.
• For deeper learning, motivation, or emotional connection? Humans make the difference.

Breaking the Myth of the “Digital Native”

Many assume today’s students, who grew up with smartphones and the internet, would prefer all-digital everything. But this study shows they’re more thoughtful than that.

They’re using AI as a tool, not a replacement. They might use it to draft an idea, but they still want help from a tutor or professor to understand it better.

Likewise, faculty are finding that AI doesn’t automatically lighten their load. In fact, it brings new responsibilities—like teaching students how to use it properly and dealing with questions around cheating and assessment.

The Future: Blending Tech with the Human Touch

This study highlights a clear message: the future of higher education isn’t about replacing people with machines. It’s about blending the power of technology with the irreplaceable value of human connection.

Tech can support learning—but it can’t replace the trust, empathy, and back-and-forth conversation that real learning often depends on.

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